Author: Jason Adolf, Appian
The mass shift to remote work in 2020 gave the public sector a wake-up call. The technology government organizations rely on wasn’t built for change, and it needed an upgrade. Ask a federal, state, or local government employee, and they’ll likely tell you that their technology stack needs attention. Now, the public sector is looking to streamline processes and improve efficiencies with modern technology.
There are myriad reasons for this, and they vary by agency. Let’s start by walking through the technology currently used by government organizations.
The current state of public sector technology.
The disruption caused by the pandemic emphasized gaps in workflows that were once easy to ignore. Modernization became an imperative due to the pace of change of policies and regulations, the magnitude of the challenges government agencies face, and the reliance on inflexible commercial off-the-shelf (COTS) applications.
Government organizations have wide-reaching responsibilities, and there is no single technology they can rely on to serve all their needs. But organizations too often piece together disparate technologies to check off requirements instead of building a unified IT infrastructure that will meet challenges for years to come.
Siloed, disparate systems.
Many government organizations rely on disparate solutions that were implemented 10, 20, or even 30 years ago. These solutions often don’t include automation technologies like artificial intelligence, robotic process automation, and machine learning. Because these old solutions are not built for integration, they each serve only a specific, niche function and often cause additional problems:
The solution: a low-code platform.
Low-code platforms give government organizations the ability to unify and extend their existing technology. They bring core systems and data together. Here’s how low-code is different from other technologies that solve only individual, isolated problems.
Low-code public sector applications.
Low-code platforms are pre-coded to give government organizations the flexibility to create their own applications to solve their unique business problems. Building applications with low-code is intuitive, and, most importantly, fast.
Low-code applications have open APIs and integrate with an organization’s current technology landscape. You can use them to improve technology without having to sunset a solution and face a multi-year implementation for a new one. Bringing data from disparate systems into one interface makes mission-critical data more available. Staff will spend less time navigating between solutions and be able to make better-informed decisions.
A low-code application development platform is also the ideal tool to help government organizations automate workflows. With low-code, you can automate tasks that are high volume, rule based, and don’t need human intervention. Government organizations can then shift their employees toward higher value work.
Drive process improvement with low-code.
Visualizing and monitoring workflows using a low-code platform with process mining capabilities, agencies can identify roadblocks and reduce processing times. When process mining is integrated within a low-code platform, discovering, designing, and automating workflows is much more consistent, efficient, and streamlined.
How government organizations can get started with low-code.
With low-code, government organizations with multiple, disparate systems, don't necessarily need to sunset solutions immediately or worry about technology certifications or a lack of coding expertise. A low-code platform can unify and extend existing, siloed technology to deliver immediate, measurable benefits—all without requiring you to migrate data or rip and replace legacy systems.
Government organizations should start by identifying the foundational processes within their workflows. Then, see which tasks are high volume, rule based, and rely heavily on manual intervention and automate them.
What to look for in a low-code platform.
Federal, state, and local agencies and government entities, regardless of size or mission, can greatly benefit from the seamless experience and efficiencies low-code brings to outdated systems. Sound like something your organization could use? Consider these requirements when choosing a low-code platform:
With comprehensive solutions built on a low-code platform, agencies are empowered to solve their most mission-critical challenges. Applications built on a low-code platform save time, drive down costs, and get more done with fewer resources—all the benefits of modernizing technology without building from the ground up. Low-code exists to enable government agencies to build for the future with speed and agility.
Learn more about low-code for the public sector at appian.com/government.
Posted: February 2, 2022